The creation of a personal account is necessary to place your order. You will be asked for some information such as your billing and delivery address, as well as your email address and a telephone number.
Thanks to "My Account" section, you will also be able to follow the status of your order, download your invoices, and have access to the list of your favorite products.
All this information is strictly confidential and will not be communicated to third parties. We also undertake to delete your data on request.
To create a Maiori account, go to the "Connection" tab at the top right of your screen.
Click on "Create an account" button and fill out the form with your exact information.
Once your account is created, and during your next connections, all you have to do is enter your email address and the password you have chosen.
If you forget your password, click on "Forgotten password" in the "My Account" section. All you need to do is enter your email address and your password will be sent directly by email.
If you forget your email address, contact us by email at the following address email@example.com indicating your name, first name and city. We will get back to you as soon as possible by email, providing you with the email address with which you are registered on Maiori.
Contact us at firstname.lastname@example.org giving us your new email address. We will make the change on our side, and notify you by email that the change has been made.
Once the order has been shipped, the delivery time is between 2 and 5 days depending on the destination.
To access all the information relating to your order, go to your personal account on maiori.com and click on the “Orders and Invoices” section, then on “View”.
You will be able to know the status of your order: payment validated, in preparation or dispatched. The tracking number will be indicated at this location.
To modify your order, contact customer service by email at email@example.com
To cancel your order, the customer can exercise his right of withdrawal by e-mail. In order to process the return as quickly and easily as possible, we invite you to contact our customer service by e-mail at firstname.lastname@example.org
If the order has already been shipped, you will only need to cancel it with our customer service by emailing email@example.com. Your cancellation will be considered as a withdrawal and the costs of returning the products will be at your expense.
• Client's right
The customer has a legal period of fourteen (14) working days from the day after receipt of the goods to cancel and return his order.
The customer who will return a product within this period will obtain a refund of the amount of his order and the shipping costs (which do not include the return costs). Maiori may, at its discretion, issue a proposal to the customer who has exercised the right of cancellation through an exchange or credit of the same amount.
Any product returned without our prior notice and consent from our Customer Service will not be accepted. Any returned product must be packaged in its original packaging. Maiori will claim a refund from the customer for damaged products or merchandise that has been used and shipped without using reasonable care.
The customer will be refunded within 30 days of receipt of the order in our warehouse. Refunds are made by bank transfer.
• Return address
The product must be returned to the following address, with a tracking number, indicating the reason for the exchange or refund, and at the customer's expense:
2 Rue Eugène Pottier
95670 Marly La Ville
Payments can be made by one of the following payment methods:
The customer guarantees that he has all the necessary powers and sufficient funds to use such a method of payment
When receiving your package, be sure to check the condition of the packaging as well as your items. Indicate the following comments on the delivery slip:
Once you have noticed any damage to your packaging or your product, refuse the package. The transporter will take it back with him.
Following this, we offer you two possibilities:
After observing damage related to your packaging or your product, refuse the package, specifying on the slip that the product does not correspond to your order. The transporter will take it back with him.
Following this, we offer you two possibilities:
The promotional code must be applied in the “partner code” box just before validating your basket.
For optimal use, the module must charge for a minimum of 6 hours, either outdoors in the direction of the sun, or via the USB dock supplied with it.
To reset the module, hold down the on / off button (right button) for 10 seconds, until the module flashes.
For POSE / POP UP / PARABOLE / COUTURE S lamps, the autonomy is 6 hours on the lowest intensity.
For PARIS / PETITE / PADERE / PARC / PACHA / PARADE / COUTURE M&L Lamps, autonomy varies between 6 and 10 hours depending on the intensity chosen.
For POSE / PARABOLE / COUTURE S / POP UP lamps, the lighting varies between 50 and 100 lumens depending on the intensity chosen.
For PARIS / PETITE / PARC / PACHA / PADERE / PARADE / COUTURE M & L lamps / the lighting varies between 75, 150 and 300 lumens depending on the intensity chosen.
Once your module is on, to change the intensity, press once or twice (depending if it is an S or M hybrid module) on the right button.
Yes, your module is charging constantly, whether it is off or in the "on / automatic" position.
First, make sure that your module has been charged for a minimum of 6 hours in the sun or on the mains via the USB dock.
Once charged, check that your module is not in automatic mode during the day. In automatic mode, the module lights up only after dark.
In order to check that the module is working, put the module in "manual" mode by pressing the left button once. The module will light up despite other light sources around.
If, after the various steps described above, the module still does not light up, reset it by pressing the right button for 10 seconds, until the module flashes.
If the module still does not work, contact our customer service at firstname.lastname@example.org
During winter we recommend leaving your lamp outside, so that the module can continue its charging and discharging work. Indeed, like any product with a lithium battery, it needs to be stimulated in order to function optimally, and allows you to enjoy your lamp as long as possible.
Yes it is possible, all our modules are available on our website maiori.com