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Returns

 

What is the procedure for returning an item?

 

In order to return an item to us, you must first of all contact our customer service department on 0811 260 208 or send an email to us at customerservice@maioridesign.com

A confirmation email will be sent to you regarding the eligibility of your item for return. It will be accompanied by a return slip to send back to us with the package in its original packaging.

In the case of withdrawal

According to Article L120-20 of the Consumer Code:

"The consumer has a period of 7 days to exercise his right of withdrawal without having to give any reasons or pay any penalties, with the exception, if applicable, of return costs. "

In the case of exchange 

The new items are to be returned in their original packages to the following address:
MAIORI c/o SC-2
ZA D ARVIGNY
104 RUE DENIS PAPIN
77 550 MOISSY CRAMAYEL
France

The returned items, as well as any accessories, user manuals and other documentation must be returned in their original packaging and not have been used or have suffered even minimal deterioration. We cannot process your return if the packaging or the product are damaged. You will receive an email informing you of the receipt of your package as well as the processing of the latter.

In both cases, you must bear the shipping costs.

 

What is the deadline for returning an item?

 

According to Article L120-20 of the Consumer Code:
"The consumer has a period of 7 days to exercise his right of withdrawal without having to give any reasons or pay any penalties, with the exception, if applicable, of return costs.

 

Guarantee

Are the products I am buying guaranteed?

maiori.com guarantees the purchaser that our products do not contain any defects in materials or workmanship for 2 years from the date of purchase. However, the guarantee does not cover wear, scratches or damage caused by improper use or failure to follow instructions.